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AVANT

Refund Policy

Effective Date: 08/12/2024

At Avant Dental Arts, we are committed to delivering high-quality dental restorations and ensuring the satisfaction of our clients. This Refund Policy outlines the conditions under which returns, remakes, and refunds are accepted.

1. Remake Policy

  • Eligibility for Remake:

    • A remake will be provided at no charge only if Avant Dental Arts has made a mistake in the fabrication of the dental restoration. This includes errors in following the provided design specifications, material defects, or incorrect shade matching.

    • To qualify for a remake, the original restoration must be returned to Avant Dental Arts within 30 days of receipt, along with a detailed explanation of the issue and the original work order.

  • Non-Eligibility for Remake:

    • No remake will be provided if the restoration was fabricated correctly based on the original specifications provided by the dentist but was not suitable due to reasons outside our control, such as incorrect impressions, insufficient patient data, or changes in treatment plans after the restoration was fabricated.

    • Additional charges will apply for any remakes requested due to reasons not related to an error on the part of Avant Dental Arts.

2. Refund Policy

  • Eligibility for Full Reimbursement:

    • A full reimbursement will be provided only if Avant Dental Arts made an error in the fabrication of the restoration, and a remake is not a viable solution. In such cases, the restoration must be returned within 30 days of receipt, and a detailed explanation of the issue must be provided.

  • Non-Eligibility for Reimbursement:

    • No reimbursement will be provided if the restoration was fabricated according to the specifications provided and meets the quality standards of Avant Dental Arts.

    • Reimbursement requests based on dissatisfaction with aesthetics or fit, where the restoration was fabricated correctly, will not be honored. Adjustments or remakes in these cases will be charged accordingly.

3. Return Process

  • Notification:

    • All requests for remakes or refunds must be submitted in writing within 30 days of receiving the restoration. Please contact our customer service team at [Insert Contact Information] to initiate a return.

  • Return Shipping:

    • The dentist is responsible for the return shipping of the original restoration. Avant Dental Arts will provide a shipping label for returns only if the return is due to an error on our part.

  • Inspection:

    • Upon receipt of the returned restoration, Avant Dental Arts will inspect the product to determine if it meets the criteria for a remake or refund. We will notify you of our findings within 10 business days.

4. Exclusions

  • Adjustments and Modifications:

    • Any adjustments or modifications made to the restoration by the dentist or any third party after delivery void the eligibility for remake or refund.

  • Changes in Treatment Plan:

    • Changes in the patient's treatment plan after the restoration has been fabricated do not qualify for a remake or refund.

5. Customer Satisfaction

  • Commitment to Quality:

    • Avant Dental Arts stands by the quality of our work. We strive to address any issues promptly and fairly, in accordance with this Refund Policy.

  • Communication:

    • We encourage open communication with our clients to ensure that any concerns are addressed to mutual satisfaction. Please contact us at [Insert Contact Information] with any questions or concerns regarding our products or this policy.

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